Compliments / Complaints
We welcome any person, including members of the public, to provide us with positive feedback about any provision of facilities or services that we provide. Share the details with us and we'll make sure your compliment gets back to the right person or team. To do this, simply email firstname.lastname@example.org.
Roxbourne Primary School takes concerns and complaints seriously and will make every effort to resolve the matter as quickly as possible. Any person, including members of the public, may make a complaint to Roxbourne Primary School about any provision of facilities or services that we provide. It is often in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure. Unless complaints are dealt with under separate statutory procedures (such as appeals relating to exclusions or admissions), we follow the Complaints Policy which is located here.